RCM Analyst
SERENITY HEALTHCARE
Drive Impact Behind the Scenes. Join Serenity.
At Serenity Healthcare, we’re transforming mental wellness through compassionate care and operational excellence. Every patient journey is supported by systems that work—quietly, precisely, and with purpose.
In Revenue Cycle Management, your attention to detail, analytical mindset, and commitment to getting it right make a direct impact on access to care. When the backend runs smoothly, healing can happen freely.
Bring your expertise. We’ll bring the mission, mentorship, and momentum to help you thrive.
The Role : Healthcare Data Analyst – Revenue Cycle Management (RCM)
Serenity is hiring a Healthcare Data Analyst focused on Revenue Cycle Management (RCM) and Billing Operations. In this hands-on role, you’ll work closely with billing, finance, and operations teams to streamline workflows, improve cash flow, and drive insights that support stronger financial outcomes. Ideal for someone with a billing or RCM background who’s transitioned into data analysis.
What You’ll Be Doing :
- Act as the dedicated billing analyst over the RCM (Billing) department
- Create, maintain, and improve dashboards, reports, and KPIs related to collections, denials, coding, AR aging, and claim lifecycle
- Deliver insights that help improve revenue performance and operational efficiency
- Collaborate with stakeholders to define and standardize key RCM metrics and benchmarks
- Proactively identify data-driven opportunities for process improvement
- Help shape the department’s reporting maturity by introducing canonical RCM metrics
- Support related teams (e.g., finance / accounting / Ops) with ad hoc analysis
What You Need :
- 5+ years of experience in healthcare revenue cycle management and / or billing.
- 4+ years of experience in a data analyst role, ideally supporting RCM or operations teams
- Strong SQL skills; able to independently write queries and manipulate data from relational databases
- Deep understanding of RCM workflows, including claims submission, denials, payment posting, and AR management
- Proven ability to define and track key RCM performance indicators (e.g., Clean Claim Rate, Denial Rate, Days in AR)
- Strong communication skills—able to translate technical data into insights for non-technical stakeholders
- Prior employment at medical billing services, RCM Vendors, Third Party Billing servicers, or EHR software companies with a focus on billing and claims management
- Familiarity with canonical RCM metrics and industry benchmarks, and a track record of using them to improve performance
- Experience with eClinicalWorks (eCW)—especially working with its data or configuring billing features
- Understanding of healthcare compliance, payer policies, and common billing / coding challenges
Why You’ll Love Working at Serenity :
- Competitive Salary : $80,000 – $110,000, depending on experience
- Luxe-level benefits : We cover 90% of medical, dental & vision
- Support when life throws curveballs — Life & Short-Term Disability Insurance
- 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Who We Are :
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here.This position is contingent on successfully completing a criminal background check and drug screen upon hire.
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