Rivers Casino
Summary: Plans, directs and formulates policies, sets strategies and provides overall direction of casino operations. Leads the executive team and their subordinates in all functions of casino operations and administration.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Confers with executive staff to plan business objectives, develop organizational policies, coordinate functions and operations between departments, and to establish responsibilities and procedures for attaining objectives.
- Develop a strategic plan to advance the company’s mission and objectives and to promote revenue, profitability, and growth as an organization.
- Oversee company operations to ensure production efficiency, quality, service, and cost-effective management of resources.
- Plan, develop, and implement strategies for generating resources and/or revenues for the company.
- Identify acquisition and merger opportunities and direct implementation activities.
- Approve company operational procedures, policies, and standards.
- Promote the company through written articles and personal appearances at conferences and on radio and TV.
- Reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current markets, economic and other conditions.
- Responds to changing market conditions and adjusts business strategy to maximize revenue and profit.
- Directs and coordinates formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity.
- Plans and develops labor and public relations policies designed to improve company’s image and relations with customers, employees, owners and public.
- Evaluates performance of executives for compliance with established policies and objectives of the casino and contributions in attaining objectives.
- Ability to extend complementary services in accordance with the approved comp matrix.
- Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
- Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
- Performs all other duties as assigned.
Qualifications:
- Must be 18 years or older.
- Bachelor’s Degree required.
- Fifteen or more years’ progressive casino management experience.
- Minimum five years’ senior executive casino operations experience or equivalent combination of education and experience.
- Experience in strategic planning and execution.
- Knowledge of contracting, negotiating, and change management.
- Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community.
- Ability to motivate teams and simultaneously manage several projects.
- Ability to communicate with Team members and guests.
Physical and Mental Demands:
- Regularly required to see, talk and hear; use hands to finger, handle, or feel.
- Must occasionally lift and/or move up to 10 pounds.
- Able to work with others while maintaining a positive and professional demeanor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
