Dir, Operational Compliance

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Company: American Water Works Company IncRequisition ID: 107731Share Our Purpose. Be Yourself. Feel Valued.People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role!About American WaterAmerican Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, we keep life flowing by providing safe, clean, reliable, and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors, and other stakeholders.As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce, and strengthening communities.American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense Excellence Award, among additional state, local, and national recognitions.The Dir, Operational Compliance is responsible for designing, developing, and directing the Operational Compliance program strategy, overseeing the day-to-day implementation and performance of American Water’s Compliance Program (CP) for the organization, and overseeing the company’s compliance with applicable local, state, and federal laws and regulations. The individual will also be responsible for strategic planning around the CP to ensure that the program remains relevant and viable.Key Accountabilities

• Design, develop, and direct the Operational Compliance program strategy for the organization.
• Lead the Operational Compliance team in conducting proactive risk assessment activities across all programs within the team’s scope.
• Coordinate and/or perform audits/reviews to test compliance with laws, regulations, American Water policies and practices, and the company’s operating procedures.
• Lead the Operational Compliance team in crafting and overseeing corrective actions in response to compliance issues and near-misses.
• Coordinate with Environmental, Health and Safety, as well as Corporate Compliance & Ethics Department to support the Operational CP to help ensure its effectiveness and develop and deliver training to the organization on key compliance requirements.
• Continuously collaborate with the subject matter experts (SMEs) responsible for conducting compliance activities within the organization to facilitate monitoring of compliance implementation of compliance controls for known and anticipated compliance requirements.
• Lead the team of Operational Compliance resources to support operating subsidiaries in the organization, including but not limited to inquiries received from regulatory agencies, outside audit agencies, as well as questions and inquiries from company personnel.
• Advise senior management on the status of each operating subsidiary’s compliance with laws and regulations through detailed reports.
• Track, analyze, and interpret changes to local, state, and federal laws and regulations that impact the company.Knowledge/Skills
  • Excellent working knowledge of standard business concepts, practices, and procedures.
  • Solid knowledge of compliance processes and programs.
  • Knowledge of utility operations, policies, and business activities.
  • Knowledge of water and wastewater regulatory requirements.
  • Proficient with Microsoft Office software applications.
  • Ability to interpret regulatory requirements.
  • Strong quantitative skills (e.g., analytical, technical, problem-solving).
  • Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams).
  • Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
  • Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem-solving, internal consulting).
  • Strong project and change management skills (e.g., planning, organizing, directing, monitoring, and reporting on project activities, managing concurrent projects).
  • Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders).Experience/Education
    • Bachelor’s degree in Engineering, Chemistry, Biology, Environmental Science, or related field.
    • 15+ years related compliance experience, preferably in the utility industry.
    • 5+ years in a leadership position with direct reports and matrix reports.
    • Proven track record of maintaining compliance efforts within a regulatory environment.Travel Requirements
      • Up to 20%, as required.
      • Occasional overnight travel may be necessary.
      • Standard indoor office environment.Join American Water… We Keep Life FlowingAmerican Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran, or other status protected by federal, state, and local laws.
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