Salary: –
Overview:
Busy, privately owned Dental Office, is seeking an energetic and knowledgeable Dental Front Desk Business Assistant
- Monthly Bonus Potential
- Health Insurance
- 401k
Responsibilities:
- Welcomes all patients to the Office by their name; provides personal introduction
- Educates patients on the completion of patient intake forms.
- Confirms, updates, and verifies all patient demographic and clinically necessary information.
- Obtains and updates patient insurance information.
- Educates patients on the next steps; performs patient hand-off to the Dental Assistant of clinician.
- Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
- Partners with the Office team to ensure patients’ visits exceed expectations; take appropriate action when visits to not exceed those expectations.
- Partners with the Office team to onboard and train new team members.
- Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
- Partners with the Office Manager and Doctors to optimize the patient schedule and flow.
- Monitors computer system for late patient arrivals and missed appointments; follows-up with patients to confirm arrival or reschedule for the same day or next available appointment.
- Monitors computer system and completes daily patient appointment confirmations and completes insurance verifications.
- Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
- Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
- Other duties as directed by supervisor.
Qualifications:
REQUIREMENTS/QUALIFICATIONS
- Education Level: High School or diploma or GED
- Job Related/Industry Experience: 1-3 years
- Ability to use Microsoft Office Word, Excel applications, and company operational systems
- Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems
- Dentrix highly preferred, Dental Front Desk experience required.
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