Jobot
Customer Service Representative / Great Place To Work!
This Jobot Job is hosted by: Alex Console
Are you a fit?. Easy Apply now by clicking the “Apply Now” buttonand sending us your resume.
Salary: $24 – $28 per hour
A bit about us:
A farmer owned co-op who has been a leader in the industry for over 50 years.
Why join us?
Compensation is commensurate with experience.
We will provide exceptional support to help you expand your skills and practice. Additionally, we provide excellent health and wellness benefits.
Job Details
Job Details:
We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team.
This is a permanent position, ideal for someone who thrives in a fast-paced, customer-centric environment. The successful candidate will play a crucial role in driving customer satisfaction and loyalty, by providing exceptional support and service to our customers.
This position requires a minimum of 3 years of experience in a customer service role, with a strong understanding of our product portfolio.
Responsibilities:
1. Respond promptly to customer inquiries through various channels including phone, email, and social media.
2.
Maintain a thorough knowledge of our products to provide accurate information to customers.
3. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
4.
Process orders, forms, applications, and requests from customers.
5. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
6.
Follow up on customer interactions to ensure their satisfaction and identify potential opportunities for upselling or cross-selling.
7. Work closely with other departments to resolve customer issues and improve the customer experience.
8.
Contribute to the development and implementation of new customer service protocols and processes.
Qualifications:
1. Minimum of 3 years of experience in a customer service role.
2.
Exceptional interpersonal and communication skills, both written and verbal.
3. Strong problem-solving skills and the ability to think on your feet.
4.
Proficiency in using computers and various software applications.
5. Demonstrated ability to handle multiple tasks and prioritize work effectively.
6.
Strong product knowledge or the ability to quickly learn and understand new products.
7. High level of professionalism and a customer-centric mindset.
8.
Ability to work in a fast-paced, dynamic environment.
9. Experience with CRM systems and practices would be an asset.
10.
High school diploma or equivalent; Bachelor’s degree in Business Administration or relevant field would be a plus.
Join us in this exciting opportunity to contribute to our company’s success while developing your career in customer service. If you are passionate about customers and have a knack for understanding their needs, we would love to hear from you!
Interested in hearing more?.
Easy Apply now by clicking the “Apply Now” button.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization.
Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
