Full Time
Philadelphia, PA
Posted 2 months ago

nTech Workforce

Title: Customer Service Analyst

Location: Philadelphia, PA – Hybrid

Duration: 12 Months Contract (Possible Extension)

Job Description:

Terms of Employment

• W2 Contract, 12 months (Possible Extension)

• This position will be 100% onsite for the first 3-6 weeks, then transition to hybrid with Tuesday-Thursday in office.

• The office is located in Philadelphia, PA.

• The work schedule is Monday-Friday, 8 AM-5 PM.

• Local candidates only

Overview

• Our client is seeking four Customer Service Analysts to support the CC&B migration project within the Customer Relations Department.

The ideal candidates will have experience in report writing, regulatory compliance, and customer service, with a focus on handling customer inquiries and resolving complex issues.

Responsibilities

• Writing reports

• Regulatory compliance

• Providing customer service (outbound)

• Handling inquiries from the general public, including responding to and resolving issues for challenging or sensitive customers with diplomacy, empathy, good judgment, patience, and professionalism

• Managing multiple accounts under pressure in a time-sensitive, fast-paced environment

• Maintaining an organized and detail-oriented approach to work

• Understanding customer issues, offering solutions, and communicating effectively with the general public, supervisors, and employees via telephone

• Possessing mathematical and analytical skills to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages, and rates)

• Reconciliations and resolutions

• Data billing

Required Skills & Experience

• BA/BS degree (minimum, any concentration) OR no college degree with at least 3-5 years of relevant experience

• 2-3 years of utility customer service experience

• 2-3 years of experience in reconciliations/resolutions and data billing

• Proficiency in Microsoft Office Suite (2 year’s experience)

• Effective communication skills

• Experience in handling customer disputes and providing customer resolutions

Sincerely,

Preetam Raj

Lead Technical Recruiter