MSB Resources
Chief Operating Officer, Property Management
Location: Philadelphia, PA
Reports to: Senior Management Team
Employment Type: Full-Time, Executive Leadership
Position Overview
A national real estate investment and management firm is seeking a Chief Operating Officer (COO), Property Management to lead property operations across a large and growing multifamily housing portfolio. The COO will oversee day-to-day performance across market-rate communities, ensuring fiscal accountability, compliance, operational excellence, and high resident satisfaction. This individual will play a key role in aligning strategy with execution, delivering superior property performance, and serving as a culture champion across the organization.
Key Responsibilities
Operations & Financial Management
- Oversee the property management and service operations teams to ensure alignment with quality standards, cost control, and revenue targets.
- Review monthly and quarterly financial and variance reports, addressing performance gaps and implementing corrective actions.
- Lead property-level budgeting, forecasting, and performance reviews in partnership with Accounting and Asset Management.
- Ensure lease compliance, fair housing adherence, and up-to-date lease documents across the portfolio.
- Supervise responses to emergencies and risk-related incidents, including coordination with insurance adjusters and management of claims.
Strategic Leadership
- Maintain properties in excellent physical condition and develop efficient workflows for site teams.
- Interpret regulatory standards and recommend procedural modifications to meet evolving compliance and staffing needs.
- Guide the annual property budget submission process and report regularly on operational progress to the senior leadership team and key stakeholders.
Client, Partner & Stakeholder Relations
- Maintain proactive communication with property owners, investors, and other key partners.
- Present property performance narratives and financial updates, ensuring transparency and alignment.
- Represent the organization at community meetings, business events, and with key partners and public agencies.
Team Development & Culture
- Mentor, coach, and develop a high-performing team of Regional VPs and Property Managers.
- Partner with internal training resources to deliver focused professional development.
- Participate in recruiting and evaluation of key property leadership roles.
- Lead cross-departmental engagement with senior managers to ensure collaborative execution of strategic initiatives.
Innovation & Best Practices
- Research and pilot innovative operational practices drawn from top-performing companies across industries.
- Oversee the development of policies, procedures, and systems that support scalable property management excellence.
- Ensure property management software and reporting tools are fully utilized and optimized.
Qualifications
- 10+ years of senior leadership experience managing a portfolio of 10,000+ multifamily units.
- Demonstrated success leading high-performing, cross-functional teams in a fast-paced, matrixed environment.
- Proven ability to implement best practices that drive portfolio value and efficiency.
- Bachelor’s degree required; MBA preferred.
- Strong communication skills with the ability to influence, negotiate, and manage complex stakeholder relationships.
- Experience with RealPage or similar property management platforms is a plus.
Compensation & Benefits
- Competitive base salary with bonus and equity potential.
- Health, dental, vision, and disability insurance.
- 401(k) with company match.
- Generous PTO and company holidays.
- Flexible Spending Account (FSA) or Health Savings Account (HSA) options.
- Wellness programs and professional development support.
This is a confidential leadership search. Qualified candidates will be contacted directly.