Business Process Analyst Lead
City National BankBUSINESS PROCESS ANALYST LEAD
WHAT IS THE OPPORTUNITY?
The Business Process & Controls Improvement team, within the 1LOD Risk Workstream as part of the GRC (Governance, Risk and Controls), is responsible for evaluating business processes and advisingand/or developing incremental enhancements (or innovative solutions) to workflow, systems, and controls to meet quality, scalability, and risk management goals.The Senior Business Analyst will work with Divisional Risk Managers (DRMs), outside consultants, technical teams and other stakeholders to ensure delivery of high quality solutions to meet business needs, including ongoing support of the introduction of enhanced risk processes and capabilities across the First Line of Defense. The role will provide regular updates to the team’s Manager, DRMs, and program management teams including status updates on team projects, initiatives and day-to-day activities.
WHAT WILL YOU DO?
- Leverage data to identify current and emerging risks and to design suitable fraud control augmentations.
- Work with business, product, or channel owners to ensure awareness of fraud risks and to influence adoption of fraud controls that are commensurate with risk appetite and client experience expectations. Effective communication of fraud trends and solutions is critical. Key stakeholders include business, technology, and risk partner teams.
- Support new or existing product / channel fraud risk assessments to ensure vulnerabilities are identified and steps are taken to mitigate the risk.
- Develop, disseminate, and present fraud metrics, which enable understanding of risk and the efficacy of implemented solutions.
- Gather input from stakeholders, via interviews, facilitated requirements workshops, document analysis, surveys, site visits, business process analysis, work flow and task analysis, ensuring the right questions are asked to produce essential requirements, troubleshoot issues, perform root cause analysis, etc.
- Analyze and measure the effectiveness of existing business processes and develops repeatable and quantifiable business process improvements to meet scalability, risk management, and quality goals.
- Work collaboratively across the business functions to challenge current state processes, and test and develop innovative future state processes, while understanding and communicating upstream/downstream impact of proposed changes.
- Lead training plan development, developing user documentation (e.g. checklists, reference guides, etc.), and user training to ensure sustainability of enhanced processes and controls.
- Assist with remediating process and control gaps and issues, including analyses of potential enhancements to the original approach, to determine and build the best solution available within constraints and capabilities.
- Collaborate with the Process Documentation team to document each process, sub-process, and corresponding controls, which includes procedures, desktop procedures, process with control maps, metrics with guardrails, on-going monitoring routines, and issue escalation processes.
- Communicate project status and milestone completion to Manager and key business stakeholders.
- Assist with defining the change management / user adoption strategy and metrics.
- Support development, implementation, and continuous improvement of tools, templates, and best practices that support process and control improvement activities.
- Support a high-performance environment by fostering an inclusive work environment, helping/elevating peers, and taking ownership of individual developmental goals.
- Act as brand ambassador of the Business Process & Controls Improvement team by developing solid working relationships across the organization as to facilitate communication and strategic partnerships.
- Contribute to ad-hoc assignments and special projects.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
- Bachelors or equivalent work experience
- Minimum of 8 years of experience in financial services with a good understanding of the fundamental principles of banking, project management, and business control work
- Minimum of 2 years in operations, risk management, quality assurance, compliance, or an internal control/audit capacity
Additional Qualifications
- Strong analytical and complex problem-solving skills
- Strong interpersonal, verbal, and written communication skills
- Advanced expertise in Microsoft Office Suite (required), including Microsoft, PowerPoint, Excel; preferably also Microsoft Visio
- Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
- Ability to work independently and in a self-directed manner
- Ability to interact with all levels of management
- Preferred Certifications: CPA – Certified Public Accountant, CIA – Certified Internal Auditor, CISA – Certified Information Systems Auditor
WHAT’S IN IT FOR YOU?
Compensation
Starting base salary: $101,231 – $172,355 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
ABOUT US
Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. #CA-NW.
