Assistant Online Grand Opening Manager

Salary: –

Job Purpose: The Assistant Online Grand Opening Manager will be responsible for company-wide management of the Grand Opening Process, conversions, and metrics of VIP leads to appointments and sales. They will be responsible for identifying areas and sources for improvement and creating training opportunities to maximize department coverage and conversion of the ongoing Grand Opening Schedule. To provide advancement opportunities and a path for growth for Top Performers who have demonstrated leadership qualities.This role will provide Corporate OSC Floater duties as needed in addition to the Grand Opening duties. All expectations of the Online Sales Consultant role will continue to apply. Duties and Responsibilities: Measure and track Grand Opening Timelines and Process across divisions Report weekly metrics and roll-ups to Allison (and Division Sales Leaders as needed) Analyze metrics, VIP lead traffic, conversions, and identify areas of success and improvement Manage implementation and results of Grand Opening Process including Lead scoring, drip campaign messaging, OSC personalized emails, metrics, and projections Support VIP Dial for Dollars Campaign across all divisions. Identify VIP campaigns for additional OSC support to maximize OSC Department timeliness and effectiveness of conversion of VIP Leads to appointments. Monitor VIP Lead messaging across the department via Click platform for cohesive, unique, and non-repetitive messages to our customers. Provide support to OSC team members in troubleshooting, policies and procedures, guidance, and other requested support. Assist in the onboarding and training of new OSC team members Identify areas for improving conversions across the Department Maintain familiarity with all DRB communities and divisions to anticipate future department staffing needs OSC job duties as Corporate OSC Floater Meet or exceed monthly conversion targets. Provide excellent customer service. Promptly respond to all inquiries utilizing email, phone, text and mail as appropriate. Assesses lead’s needs and preferences to determine appropriate community and product. Schedules appointments for leads at appropriate community. Provide information regarding community and surrounding area. Provides Sales Team with all information about lead’s needs and preferences to insure warm and smooth transfer. Provides referrals to lenders and other resources as needed. Communicates appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sale consultant. Audits division and community web pages regularly. Submits website changes to corporate marketing group. Demonstrates thorough knowledge of DRB practices and products. Oversight of electronic marketing efforts, including eblasts to leads, prospects and real estate agents. Follows up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps. Acts as resource to sales team by sharing lead information and feedback. Attends and participates in sales meetings Maintains tracking records including lead information, appointments scheduled and kept, Sales resulting from appointments Reports metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept conversion of kept appointment to sale, conversion of lead to sale Enter all pertinent information into CRM including records of all interactions with the lead. Visits communities regularly to establish strong working relationships with sales team and insure accurate and timely knowledge of product and location. Manage inbound phone calls as directed by leadership team. Performs other duties as assigned by management. Knowledge and Skills Proficiency in MS Office software applications, i.e. MS Excel Knowledge system sales software is a plus (CRM, 1440) Detail oriented and organized Excellent Customer Service skills required Ability to multi-task and establish priorities Knowledge of new home sales process is required Education and Work Experience B.S. Degree in Business; Marketing or similar discipline; college degree preferred OR 5-7 years of residential homebuilding sales or marketing experience OR Equivalent combination of education and/or work experience WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing their essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions work is performed primarily in a standard office environment. The nose level in the work environment is usually moderate. Occasionally travel to various worksites may be required depending on assignment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.