• Location
    Anywhere

Assistant Branch Manager

Banner Bank

Salary: –

Please take time to review Banner Bank’s Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As an Assistant Branch Manager you will lead the day-to-day operations of the branch. Supervise, train, and coach Teller staff. Support the Branch Manager in developing an on going sales performance culture. Effectively assist clients in achieving their financial goals by actively referring Bank products and services. Refer clients to other Bank specialists when applicable. Act in full management capacity in the absence of a Branch Manager.

  • In this role you will have the opportunity to:

  • Oversee processing a variety of routine financial transactions, including check cashing, withdrawals, deposits, and loan payments.
  • Responsible for acting as a leader in sales, operations, and client service. Manage the operations of the branch along with the training, mentoring, and coaching of the teller team.
  • Assist with operational tasks and ensure they are completed on time. Adhere to policy and procedures to minimize risk and achieve satisfactory internal audit results.
  • Assist clients by gaining an understanding of their current and future financial needs by engaging in proactive discussions using the Banner Way process and tools.
  • Responsible for presenting tailored solutions that meet the client’s specific financial needs. Refer clients to other lines of business as appropriate. Answer questions and resolve technical problems on client accounts.
  • Develop and maintain in-depth knowledge of all operational processes and requirements; meets compliance standards.
  • Responsible for complying with, and ensuring staff follows, policies, procedures, security requirements, and government regulations.
  • Assistant Branch Manager Requirements

  • H.S. Diploma or equivalent required
  • NMLS registration preferred
  • 4 or more years of retail banking experience required
  • 0 to 2 years of experience in a supervisory/management role leading a project, process or team Required
  • Knowledge, Skills & Abilities

  • Extensive knowledge of retail product philosophy, policy, procedures, documentation and systems. Thorough knowledge of all retail products and services. Demonstrated knowledge of all complex accounts, and consumer and QuickStep lending.
  • Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
  • Possess effective selling, cross selling and referral skills.
  • Possess strong mathematical, problem solving, and negotiation skills.
  • Ability to analyze client credit data and other related financial information.
  • Experience in a financial sales representative-oriented role.
  • Travel

  • 20%
  • Compensation & Benefits

  • Targeted starting hourly range (based on experience): $ 25.00- $ 35.93/hr
  • Annual incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement
  • Get more information at: Employee Benefits Banner Bank

 

To apply for this job please visit www.jobg8.com.

Assistant Branch Manager

Citadel Federal Credit Union

Function
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Citadel’s Assistant Market Manager(Assistant Branch Manager) is responsible for delivering a positive banking experience for our customers. The Assistant Market Manager maintains a strong mentoring relationship with staff to formulate a successful sales and service team. This role also provides oversight of branch operations and adherence to Citadel’s established policies and procedures.
The Assistant Market Manager will motivate and lead a team to create an exceptional customer experience that cultivates long-lasting relationships. This candidate will be required to actively identify, coach, develop, and support employees so that they can provide superior service to every customer.
Through quality customer interactions that exceed expectations and are rooted in the guiding principles of Citadel Class Service, incumbent will establish a solid foundation of trust with each and every customer thereby position Citadel as the best choice for all their banking needs.
Key Duties and Responsibilities
Staff Development:
Responsible for the execution of sales coaching using the GAME (Great, Assess, Match, Enrich) Model
Create and conduct content for weekly huddles and monthly sales initiatives
Responsible for the launch and ongoing management of major strategic initiatives
Conducts sales activities to drive business into the branch; such as: in person or by phone with customers or prospective customers, community involvement, etc.
Maintains awareness of individual and branch sales goals and status in achieving them
Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees
Assists in the performance management process for all employees
Conduct daily observations and provide on the spot coaching and practical training to staff members to ensure that the branch office is complying with Citadel’s policies and procedures
Encourage and reinforce all sales and service behaviors taught in training, including cross-selling activities
Support the Market Manager in business development; participate in networking opportunities within the market area
Customer Service:
Requires competency in Customer focus, relationship building, and influencing
Partner with team members to make sure every interaction is a warm and welcome one
Gain feedback from customers and make recommendations for products and efficiencies
Handle escalated customer questions and concerns
Perform all FSR and SFSR duties when needed based on customer volumes.
Gain and Retain Customers
Retail Office Operations:
Manage daily operations such as scheduling, cash ordering, reports, monthly audits, security checklists, etc.
Maintain effective lobby and line management in order to deliver Citadel Class Service
Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the required background checks and obtaining a unique identifier from the NMLS
Remain compliant with the Bank Secrecy Act by completing annual BSA training.
Other duties as assigned
Qualifications and Education Requirements
Work Experience
3+ years of banking experience
1+ year of Sales coaching experience
PC literacy
Ability to navigate multiple software applications
Excellent verbal and written communication skills,
Sound judgment and decision making skills, proven Sales skills, coaching, ability to prioritize tasks, strong interpersonal skills, professional appearance and demeanor
Believes in coaching and the mentoring others
Proven success in sales and is goal driven
Self-motivated and ability to work independently of Market Manager when necessary by making difficult decisions and proving leadership for branch
Ability to handle problems and provide a positive outcome
Education
Associates Degree or equivalent Citadel experience ; Bachelors Degree preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

To apply for this job please visit www.jobs2careers.com.