La Salle University
Position Details
Position Overview
Position Title
Admissions Operations Assistant
Department
522000 – Admissions
Position Type
Regular
Position Classification
Full-Time, 12 months
Grant/Gift Funded (all or a portion)?
No
If Temporary or Grant Funded, Start Date and End Date
Position Description/Posting Details
Posting Number
S1205P
Position Summary
The Admissions Operations Assistant serves as the primary administrative point of contact for the Office of Admissions, primarily supporting the Undergraduate Admissions team and acting as the first line of communication for all initial admission inquiries. This role is responsible for managing the reception area, directing visitors to Admission and Student Financial Services, and delivering exceptional service to students, families, and campus partners. Additionally, the position supports administrative tasks, including processing inquiry, application, and campus visit data, and assisting with major campus events as needed.
The Admissions Operations Assistant reports directly to the Executive Director of Admissions and provides support to the Enrollment Management leadership team as necessary.
Essential Duties
- Provide excellent front facing customer service and accurate information to visitors, prospective and current students, and their families or other support networks.
- Answer the main Admissions Office phone and email, efficiently coordinating responses by responding personally or forwarding inquiries to the appropriate subject matter expert within the division or across campus.
- Maintain an accurate and comprehensive understanding of general admission information for undergraduate, graduate, and adult students and communicate this information clearly to students and families.
- Maintain an accurate and up-to-date understanding of the relationship between admissions and financial aid questions in order to ensure inquiries are handled most efficiently and accurately.
- Correspond with students and their families on a daily basis in regard application status or general inquiries, addressing questions in a timely and professional manner.
- Support data processing within Slate and Banner systems, ensuring accuracy.
- Demonstrate understanding and adherence to FERPA (Family Educational Rights and Privacy Act) regulations, protecting student privacy.
- Collaborate effectively with other team members and departments to streamline operations and support the overall student experience.
- Assist with special events (e.g., open houses, recruitment events) as needed, contributing to successful execution.
- Resolve issues or conflicts with professionalism, aiming for positive outcomes for students and families.
Secondary Responsibilities
- Work collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.
- Attend recruitment events to support registration and other administrative tasks.
- Perform other related duties as assigned.
# of Direct Reports
0
Required Qualifications
- Associate degree or equivalent combined education and work experience in an Admissions or Financial Aid Office or in a related higher education environment.
- Previous experience successfully working as part of a team.
- Demonstrated strong interpersonal skills, with the ability to communicate effectively and provide outstanding customer service to students, families, and campus partners.
- Knowledge of and commitment to the mission of La Salle University.
Preferred Qualifications
- Bachelor’s degree.
- Previous involvement in developing recruiting and communication strategies.
- Previous experience using Slate and/or Ellucian’s Banner.
- Proficiency in Spanish.
Physical Requirements and/or Unusual Work Hours
- Evening and weekend work will be necessary during peak times and for events.
Special Instructions to Applicant
La Salle University embraces diversity and seeks candidates who will contribute to a climate that supports a fully inclusive, equitable, and diverse working and learning environment. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).
Posting Information
Application Open Date
02/17/2025
Application Close Date
Application Open To
Internal and External Applicants
