Target confirmed Saturday normal operations had resumed, one day after a “global technical outage” caused issues with app orders, returns and curbside pickup, leaving shoppers frustrated during the holiday shopping rush.
In a post on X at 10:06 a.m., the retailer said, its “digital experience” was “fully restored for shopping this weekend, and we’re working to address any orders that were impacted.”
On Friday, customers took to social media to report a wide array of problems, including not receiving confirmation emails for pickup orders they had placed and credit cards showing pending charges without orders being verified.
Some shoppers reported “authorization holds” on their credit card accounts – but the retailer clarified those are different from actual charges – and customers aren’t billed until orders shipped or are picked up.
After a number of users posted about problems they encountered, Target acknowledged it was experiencing “intermittent issues” with its “digital experience” and said said a fix was underway. Issues continued to be reported throughout the evening, and as a result, Target urged customers who had placed orders to avoid creating new ones.
But on Saturday, different advice was offered to shoppers.
In a social media post, at least one customer who placed an order on Friday was asked to try submitting their order again, and was directed to contact the Guest Services team if problems persisted.
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