TAMPA, Fla. (WFLA) — A local non-profit that helps seniors stay in their homes is without part of the donations they rely on to provide services.

Executive Director Ann Marie Winter said Area Agency on Aging for Pasco-Pinellas is in a bind because their fundraising platform, California-based Flipcause, is withholding some of the donations they use to help seniors with food and help inside their homes.

Winter said Flipcause has delayed donations reaching her organization since February, and currently, they are still owed more than $12,000. Communication, she said, has been cut off.

“I am disgusted by this situation,” Winters said. “We are trying to help as many people as possible, and we are not able to do that if these donations cannot come through to our agency. It is imperative that these funds are transferred to us in a timely manner.”

The Better Business Bureau has an an alert for the business, citing a pattern of complaints, stemming for delays in fund transfers, in some cases extending up to a year.

No one from Flipcause has responded to my requests for comment, but the company’s CEO did post a note on its website portal, acknowledging a backlog of payment and saying Flipcause remains solvent, but there is an issue with the payment system. The CEO said, in part:

“Addressing the structural cash flow limits that caused this backlog required extended review and approval cycles with our financial partners. while this has delayed implementation, it has ensured that the solution we are finalizing will be durable and comprehensive — one that not only clears the backlog, but also prevents similar issues in the future.”

Meanwhile, Winter said the company has stopped communicating, and the important work her nonprofit does is at risk.

“Most of our funding comes from federal and state grants that are provided by the state of Florida and the federal government, but there are some services that are just not covered by those federal and state grants so we rely 100 percent on donations for those kinds of services,” Winter said.

Consumer Investigator Shannon Behnken has reached out to the California Attorney General’s Office and the Department of Consumer Affairs.

Meanwhile, Winter said future donations are safe because they are now using a different platform for donations.